Proactive Security
 
ProActive Security specialises in construction security. They provide a number of services covering manned guarding, CCTV, security devices, alarms and biometric turnstiles.
 
Their specialist team manages and delivers tailored security services for building projects ranging from large BSF projects, commercial buildings to residential developments. ProActive Security has a vast experience working with some of the leading names in construction.
 
As the company grew, ProActive Security identified the need to implement structured IT systems at their offices. Originally the business operated on stand alone computers, with no central storage or CRM solution.
ProActive Security approached Ideal Host in Spring 2010 to provide a CRM solution, in order to manage their customer information and centralise data. It was essential that the new solution incorporated their existing email accounts, whilst maintaining user confidentiality. Ideal Host were also required to create a hardware/network specification, in order to network the current stand alone computers.
 
From the information provided, Ideal Host was able to specify and implement an internal hardware solution to meet their needs. This comprised of a central server and basic network infrastructure.
The Ideal Host line of business solution was implemented for the 6 office users at their main administrative centre in Northamptonshire. The package includes, amongst other features, contact correspondence history, group diary, project management, ordering and product management.
 
ProActive were keen to move to a new accounting system, which meant they could use Sage Line 50 linked with the CRM solution. Full training on CRM and Sage solutions was provided in house by Ideal Host, tailored to meet their needs.
 
The existing email setup was migrated to the new solution, enabling ProActive to use the complete email suite within the CRM system. This includes send emails, receiving, batch emailing, managing email privacy and mailbox recipients. Now ProActive have a clear audit trail of emails, relating to customers, suppliers and employees.

  

 

Demo ROI