Age UK
 
Age UK is one of the UK's largest charities and offers support and service to the older community throughout the UK. There are 35 HandyVan fitters working within the Home Support sector. These fitters operate nationwide and offer a home support service to make the elderly feel safer at home.
 
Trained HandyVan fitters can install security equipment, change locks on doors and windows, and fit smoke alarms and carbon monoxide detectors.
 
Age UK required a solution which provided the link between the Mobile Fitter and the Head Office without the need to rely heavily on faxing paperwork or voice communications.
 
Previously Age UK (then Help the Aged) used a manual system to ensure that jobs were recorded, scheduled, completed and, where appropriate, invoiced. This resulted in a large amount of duplication of effort throughout the process. 
 
This manual solution required fitters to manually fill out paperwork and pass this back to head office once a week. This resulted in a delay in invoicing, and illegible handwriting made it hard to understand the outcome of some jobs.
 
Age UK looked to increase the amount of people they can help in the community without the need to increase the administration department. Hence the need to streamline and make their processes as efficient as possible.
 
Reports were being created manually on a series of spreadsheets. This lead to mistakes in the reported figures and was an unnecessary use of staff time.
 
The new PDA solution:
  • Provides job planning management and diary facilities on a per fitter basis
  • Provides job information to fitters quickly and avoids any interpretation mistakes
  • Eliminates duplication of effort within the whole process as data is input only once and can then be automatically transferred electronically
  • Provides automatic job and travel timing for management report information and analysis
  • Includes reporting tools that enable information to be accessed at the click of a few buttons
  • Enables advice notes to be kept electronically on the system to help in quickly resolving any future queries
  • Facilitates the automatic generation of Purchase Orders into the accounts package
  • Provides van stock management to allow users to monitor stock levels on individual vans
  • Allow users to instantly export information to XLS for reporting and data analysis

 

 

  

 

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Ideal Host Ltd, Unit 7, Harvard Way, Kimbolton,
Cambridgeshire, PE28 0NJ
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